Frequently Asked Questions

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A lot of it comes from claims data we get from doctors, hospitals and pharmacies about you. Other data comes from what you entered in your Member Engagement Platform. For example, some may come from a health assessment you may have completed.

We filled in sections, based on what we already know about your health from claims data. But we may not have some key health data. This can be things like:

  • Allergies, if you have any
  • What over-the-counter drugs you may use
  • If there are any health issues in your family
  • Health issues you may have had in the past
Having all this data in one place can keep you organized. It can also help your health. This way, we can scan all your health data, looking to improve your health. If we find a potential health risk, you may receive an alert. Your doctor may receive an alert too, even if you haven’t shared your personal health record data with your doctor

It may take time for information to travel from your doctor to your insurance company to us. Please check back, and if the information is still missing, call the number on your ID card.

Your health insurance company provides information each time you visit your doctor or other health professional, but this website is not updated immediately. Here's why: Your insurance company has to wait until the doctor, hospital or pharmacy submits a request for payment. Then it must process the payment and notify you of that payment via an Explanation of Benefits. Once that's done, the new information can be added here for you.

You can print or download your health information to your own computer or flash drive.

The Blue Button® makes it easy to download your personal health data. You can click on the button labeled "Blue Button®". Choose the option to convert your data into a text (.txt) file. You can then download, e-mail or print it. You can also import it into other computer-based programs or personal health management tools. The Blue Button text file is safe, secure and easy to use. You can also download your Health Records as a PDF (or picture) file. However, you must have Adobe Reader® software installed on your computer to do this. A PDF gives you a very clean view of your records, but you can't make any changes to it.

"Blue Button", the Blue Button logo, and the slogan "Download My Data" are registered Service Marks of the U.S. Department of Veterans Affairs (VA), an agency of the United States Government and are used by permission of VA.

You should treat your health data just like you would your bank records or other private data. Once you download it, it’s your responsibility to protect it. Here’s some ways to help keep it secure:

  • Be sure to download your data to a secure place.
  • You may also want to encrypt it when saving the file on your computer. You may want to download it to a CD or flash drive. If so, you may want to consider buying an encrypted flash drive to store your data. Or, require a password to access a CD. You can also encrypt an e-mail if you choose to send it to someone.
  • Make sure to keep paper copies safe by storing them in a secure place that you control.

Although some of the messages, such as a reminder for a test, are very current, others first need to be approved by your doctor before they appear in this website. This is because we want to make sure that the information is correct before we send any messages to you. First, we call or mail a letter to your doctor. If the doctor confirms that the Alert is correct, we may also mail a letter to you and will then post the Alert in this website. By sending this important message as both a letter and an electronic message, we're doubling our efforts to make sure you find out what you need to know.

Alerts that are marked "urgent" require your immediate attention. We will also notify your doctor of any urgent Alerts, so you can work together to resolve the issue in a timely fashion.

You can also click on the condition name if it is a link or go to the Library from the link at the top of the page to learn more.

If any of the information supplied by your health insurance company is incorrect, please call Member Services at the number on your ID card.

Because this information is pre-filled in from the data we receive from your insurance company, you must contact Member Services at the number on your ID card to report that change.

Yes, in the upper left hand corner of each page, you can choose your language preference. Currently, this website is available in English and Spanish.