Terms and Conditions

Terms and Conditions of Use for this Website

What is this website?

This site is a confidential and secure, internet-based service that allows users to obtain access to and organize their own health information. The website provides you with useful information about opportunities for improving the quality of your medical care that you can share with your doctor. The website is offered in connection with your health benefit plan through ActiveHealth Management and there is no separate charge to you for this service.

What Type of Information is Contained in this Website?

The website contains information about your health that your health plan collects and maintains in connection with providing your health benefits. This information primarily consists of claims for reimbursement submitted by your health care providers. You can also add information to the website about your own health conditions and medical treatment. We encourage you to add your own information as this makes this website a more valuable tool for you. This website does not contain all of the information about your health. Among other things, it does not include information relating to sensitive medical conditions such as HIV/AIDS, treatment for sexually transmitted diseases, certain mental health care, drug or alcohol abuse, or family planning. It is important that you and your health care providers understand this limitation of this website and not use the website as the sole source of information about your health conditions or medical treatment.

How May The Health Information Contained Within this Website Be Used by ActiveHealth?

The website serves as both a repository of your health information as well as a tool to inform you and your physicians (if you give your physician(s) authorization to access your health information on this website) about opportunities to improve your health. As new data is received, it is scanned in order to identify potential ways in which your health care may be improved. In addition, the claims data present in this website, as well as any information you provide on your own, may be utilized by ActiveHealth in connection with any other ActiveHealth programs or services that may be provided to you through your health plan. Such programs or services may include disease management services and/or health advocacy services.

By providing information to us through this Website (including information you provide when you complete a Health Risk Assessment), you give ActiveHealth permission to use and disclose that information as described in these Terms and Conditions. If you do not wish to give ActiveHealth permission to use and disclose information that you are asked to provide through this Website, you should not submit that information to us. If you submit information and then decide that you do not want ActiveHealth to use or disclose it, you may contact 1-888-803-7434 to request ActiveHealth to remove you from all ActiveHealth programs and services.

What Type of Health Messages are Issued Through this Website?

This website uses a proprietary software system, CareEngine®, to identify ways in which your health care might be improved. The CareEngine matches information in this website about your health and treatment against a set of generally accepted clinical "best practices" derived from the medical literature. For example, the CareEngine might identify that you have recently filled prescriptions for two drugs that should not be taken at the same time. The health messages, called Health Action Alerts, issued by the CareEngine are for informational purposes only. These messages do not constitute, and are not intended as, a substitute for medical advice. The messages may not be appropriate for your particular medical condition because the messages are based exclusively on information in this website, which may be incomplete. Your doctor and other health care providers are solely responsible for your medical treatment. The Health Action Alert messages are delivered to you in order to provide you with information you can discuss with your doctor. We encourage you to speak with your doctor about the Health Action Alerts, so you and your doctor can determine whether any change in your medical care is warranted. You should never rely on these messages as the sole basis for changing your medical treatment. As always, if you think you have a medical emergency, you should immediately call your doctor or 911.

How does ActiveHealth use and disclose the information in this Website?

The information in this website is considered "protected health information" and its use and disclosure is restricted under the Health Insurance Portability and Accountability Act ("HIPAA"). As a result, ActiveHealth may use and disclose protected health information as permitted by applicable law and ActiveHealth’s agreement with the sponsor of your health benefits plan. Permitted uses may include using or disclosing protected health information in the course of running our health business or for purposes of payment, treatment or health care operations including, but not limited to: conducting operational activities such as quality assessment and improvement; licensing; accreditation by independent organizations; performance measurement and outcomes assessment; disease management and care coordination; data and information systems management; customer service; to facilitate the sale, transfer, merger or consolidation of all or a part of ActiveHealth Management or Aetna with another entity, to facilitate payment for your covered services; responding to complaints; and disclosing information to doctors, dentists, pharmacies, hospitals and other health care providers who take care of you. We may disclose protected health information to other covered entities or business associates of those entities for treatment and certain purposes related to the health care operations of your employer’s benefits plan.

We also may disclose protected health information in support of your employer's administration of your benefits plan (for example, we may disclose protected health information to a person to support the administration of an incentive program under your benefits plan), as well as to business partners who provide services to us (provided they assure us they will protect the information), health care industry regulators (for example, state insurance departments), federal, state and local law enforcement officials, in legal proceedings and to address matters of the public welfare and public interest as required or permitted by law (for example, national security, threats to public health and safety, and child abuse). We may disclose health information about you to others involved in your health care such as a relative, a friend, the subscriber of your health benefits plan or another person that you identify, provided the information is directly relevant to that person's involvement in your care or the payment for that care.

In all situations other than those described above, ActiveHealth will ask for your written authorization before using or disclosing protected health information about you. If you have given us an authorization, you may revoke it at any time, if we have not already acted on it.

How is the Security of this Website Maintained?

ActiveHealth employs administrative, physical and technical safeguards to maintain the security of this website. We believe these safeguards are consistent with applicable law and are generally effective in preventing unauthorized access to your information. You also play an important role in ensuring the security of this website. As part of this website registration process, you choose a password for accessing the website. You should not share your password with anyone. You should understand that if another person has your password they will be able to obtain access to this website as if they were you.

Who should I contact if I have questions about the privacy or security of this website and my information?

If you have any questions regarding the privacy or security of this website or any of your protected health information contained in this website, please send an email to: Security@MyActiveHealth.com.

Please note that non-encrypted Internet email communications have the potential to be accessed and viewed by other Internet users while in transit. For that reason, to protect your privacy, please do not use this e-mail address to communicate protected health information (“PHI”) or information that you consider confidential.

May I Change or Delete Information in this Website?

You may change or delete any information in this website that you have provided. You may not, on your own, change or delete any information that is included in this website from other sources. If you believe any information in this website is inaccurate or incomplete, you may contact the member services toll-free number contained within this website.

May a Minor Create a Record in this Website?

A minor does not have access to this website. However, a parent or legal guardian has access to the website for his or her minor children. The parent, and not the minor, controls access to this website. As indicated above, certain information about sensitive health care services provided to minors is excluded from this website to ensure compliance with state medical privacy laws.

May I Link to Other Sites Through this Website?

This website contains links to websites operated by other parties. The links are provided solely for your convenience. ActiveHealth does not control these websites and we are not responsible for their content or performance. The inclusion of links to other websites does not imply any endorsement by ActiveHealth of these websites or their operators. Use of these websites is strictly at your own risk.

How Can I Discontinue Use of this Website?

You may discontinue the use of this website at any time by calling member services toll-free number contained within the website. If you have authorized health care providers to access your website, this access will be automatically terminated once we receive your notice of discontinuance. If you discontinue use of this website, ActiveHealth will save all of the information in the website for a period required by applicable law. You may request a copy of this information during the period when it is retained by ActiveHealth.

Which Restrictions Apply to my Use of this Website?

"ActiveHealth", "CareEngine", and their associated logos ("ActiveHealth Marks") are trademarks and service marks of ActiveHealth. All content included on ActiveHealth websites, including but not limited to, text, photographs, graphics, button icons, images, artwork and other data (the "Content") in any form are protected by U.S. and international copyright law and conventions. You may not use, sell, display, distribute or reproduce the ActiveHealth Marks or Content for any purpose without ActiveHealth's express written consent. Upon acceptance of these terms and conditions, ActiveHealth grants you a limited license to view, download and print copies of the ActiveHealth Marks and Content exclusively for your personal, noncommercial use. You agree that you will not post any offensive material in this website or use this website to perpetrate a fraud or commit a crime. You agree that you will not upload any false or illegal information into this website. You agree not to use this website to engage in any illegal or fraudulent activities, or to use defamatory or obscene language, or obscene graphics in this website. ActiveHealth reserves the right to immediately terminate use of and access to this website for any person or persons engaged in any impermissible activity, or if you violate any of these Terms and Conditions. This website is occasionally unavailable due to maintenance and as such will not be available to members during those times. ActiveHealth shall not be obligated or responsible for providing access to any uploaded documents during these times.

Which Other Legal Rules Apply to this Website?

This website and the information on this website is provided by ActiveHealth on an "AS IS" basis. ActiveHealth makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information on this website. To the fullest extent permitted by applicable law, ActiveHealth disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, title or infringement. The information on this website is for informational purposes only and no warranty is made that the information is error-free. In no event will ActiveHealth be liable to any party for any direct, indirect, special, or other consequential damages arising out of any use of this website, or any other hyper-linked website, including, without limitation, any lost profits, business interruption, loss of programs or data on your equipment or otherwise, even if we are expressly advised of the possibility or likelihood of such damages. Information may be changed or updated without notice. ActiveHealth has no obligation to update information presented on this website, so information contained herein may be out of date at any given time. ActiveHealth may also make improvements and/or changes in the products and/or programs described in this information at any time without notice. The products and/or services descriptions, if any, provided on this site are not intended to constitute offers to sell or solicitations in connection with any product or service of ActiveHealth or any of its affiliated companies. ActiveHealth reserves the right to update and change the terms & conditions of this website without prior notification.